Telemedicine in Washington, Alaska and Montana (2024)

  • Information also available in Arabic, Simplified Chinese, Russian, Somali,Spanishand Vietnamese (all files are PDFs).

A Telemedicine visit takes place online, using a computer device or smartphone that has a camera so you can see and speak to your child’s provider via video. This type of visit allows you to see your Seattle Children’s provider from a location that is convenient to you, instead of coming to one of our locations.

Watch a video about what to expect during a typical visit.

Learn about how how to schedule an appointment or find a list of contact numbers for our clinics.

Use the information on this page to learn more about Telemedicine (Telehealth) and prepare for your visit.

  • Before Your Appointment

  • Day Of Appointment

Before Your Appointment

  • Make sure you have access to technology for the visit

    You will need a digital device with a webcam, speakers and microphone, along with an internet connection, for the visit. If you do not have access to a tablet, computer or internet, ask your child’s care team aboutSeattle Children’s Telehealth Loaner Device Program.

  • Sign up for a MyChart account

    Telemedicine visits at Seattle Children’s require a MyChart account because it helps us protect your privacy. Once your appointment is scheduled, you will be able to find it in your MyChart account and, when it is time, you can check in for your appointment and finish any paperwork that may be needed before your appointment. You can also use MyChart to send questions or other messages to your child’s care team.

    Sign in to MyChart

    Need an account? Sign up.

    If you have questions or need help with signing up for a MyChart account, please call 206-987-4444.

  • Download the Seattle Children’s app

    The Seattle Children’s app makes it easier for you to access your telemedicine visits and keep track of your appointments by connecting to your MyChart account. Download the app.

One Day Before Your Visit

  • Download Zoom

    Your visit will take place over a safe and secure version of the Zoom application. Download the Zoom application to the phone, tablet or computer you plan to use for your visit.

    If you already have Zoom, make sure you have the latest and most up-to-date version of the app.

    Seattle Children’s telehealth visits cannot be launched or supported on a ChromeBook or ChromeOS device.

  • Instructions for downloading the Zoom application

    Once your appointment has been scheduled, your MyChart account or email will receive a link for your telemedicine appointment. Follow the link to get to the Zoom website. You will then be prompted to download the Zoom software to use on your computer, tablet or smartphone. This software is free to use and you do not need to create your own account.

    After downloading the software, you will follow the prompts to complete setting up your account. Below are some screenshots of how this might look on a computer or smartphone.

    Enter your preferred first and last name.

    Telemedicine in Washington, Alaska and Montana (4)

    The next prompt will ask you how you’d like the audio (sound source) for the meeting to be connected. It is best to connect by computer or the audio on your tablet or smart phone.

    Telemedicine in Washington, Alaska and Montana (5)

    The toolbar at the bottom of your screen should look like this. You may have to hover your mouse over the screen on your computer or tap the screen on your phone to get this toolbar to appear.

    Telemedicine in Washington, Alaska and Montana (6)

    • Make sure you can sign in to your MyChart account.
    • Check your email for additional information or instructions from your clinic. Some clinics may send pre-appointment forms and other paperwork through your email. Make sure that we have the correct email on file and check it so you don’t miss any instructions or questions.
    • Write down any information you might need for your appointment, such as your child’s list of current medications, allergies and any questions you want to ask your provider.
    • If you need access to internet or need a device to do your Telemedicine visit, please contact your care team for eligibility requirements.

Day of Appointment

45 minutes before your appointment

  • Write down your clinic’s phone number.
  • Make sure that your device is fully charged and that you can connect to the internet.
  • Sign in to MyChart, find your appointment and follow the instructions to check-in for your appointment.

15 minutes before your appointment

  • Find a quiet, private place with good light and signal.
  • Make sure the patient is present if not a parent-only visit.
  • When it is time to start your visit, follow the instructions on the page and wait for your provider to begin the visit.
  • If you have questions or need help with your visit, call your clinic.
  • Call 206-987-4444 if you have questions or issues using MyChart.

During your visit

  • Your doctor will join you in Zoom.
  • If your doctor is 15 minutes late, please call your clinic.

Troubleshooting

My video/camera is not working

Read tips on troubleshooting a camera that will not start or show video.

There is an echo in my meeting

Echo can be caused by many things, such as a participant connected to the meeting audio on multiple devices or two participants joined in from the same local.Learn about common causes of audio echo.

Audio isn't working on my mobile device

Read tips on troubleshooting audio that isn't working on your iOS or Android device. If you are still having issues, please contact 888-799-9666, option 2. Please have your meeting ID available.

Tips for a Successful Video Visit

  • Tips for a successful video visit

    • Start with your camera at eye level.
    • Be in a private room with the patient with the door shut to prevent interruptions.
    • Plug in the device you are using during your visit to save battery.
    • Check the lighting to make sure it is not too dark, and the provider cannot see you or too bright and you are washed out.
    • Restart your device prior to the video visit.
    • Turn off your screensaver. If the device goes to sleep, it can disconnect from the internet and disrupt the video visit.
    • Close any other programs or applications running on the device you are using to connect to your provider.
    • If using a Wi-Fi connection, make sure you are close to the router.
    • If video is poor using a Wi-Fi connection, try connecting through ethernet from the modem/router to the device. You may have to ask others in your home to stop streaming video or gaming online.
    • Download the latest version of Chrome or Firefox.
    • Know your backup plan in advance and have this information with you during the visit.
    • If you hear an echo, try the following:
      • Turn down the volume to 25%.
      • Use a headset.
      • Use a different device.

Frequently Asked Questions (FAQs) and Help

  • Is it safe and private?

    Yes. We use a version of Zoom that is secure and complies with the rules of HIPAA so that your privacy and rights will be protected. Your photo and voice will not be recorded or stored after your visit.

  • How do I schedule a Telemedicine appointment?

    Follow the usual process of scheduling an appointment by calling 206-987-2000 or finding the clinic you need from this list.If your appointment should be virtual, we will schedule you for a telemedicine visit.

  • Do I need a MyChart account for telemedicine?

    An active MyChart account is very strongly recommended for attending a telemedicine appointment. This helps us ensure that our patients’ privacy is protected and that all pre-appointment paperwork is completed accurately. However, for patients and families who are unable to get or use MyChart, our team can coordinate a telemedicine appointment via email. Please make sure that your clinic has a current and secure email address on file for you.

  • Do I need to create a Zoom account?

    You do not need to create a Zoom account, but you will need to download the Zoom application to your device. Follow these instructions to download Zoom and set up and account if you so choose. Once you have downloaded Zoom to your device, you do not need to do it again.

  • How much does Zoom cost?

    Zoom is a free service for our patients. There is no cost or account required to use this service.

Paying for Care

Learn aboutpaying for care at Seattle Children’s, including insurance coverage, billing and financial assistance.

Access Additional Resources

Get resources for patients and families, including information on food, housing, transportation, financial assistance, mental health and more.

Telemedicine in Washington, Alaska and Montana (2024)

FAQs

Does Washington allow out-of-state telehealth? ›

SB 5423. Allows practitioners licensed by other states or territories to hold consultations via telemedicine with practitioners licensed in Washington with responsibility to diagnosis and treat patients in Washington.

Does Alaska allow out-of-state telehealth? ›

There are limited exceptions in some of these states: In Alaska, for example, you can use telehealth to see an out-of-state doctor if you have a life-threatening condition, a referral from an Alaska-licensed physician, and a pre-existing relationship with the out-of-state doctor.

What does telemedicine mean? ›

As defined here, telemedicine is the use of electronic information and communications technologies to provide and support health care when distance separates the participants.

Does Montana allow out of state telehealth? ›

Any out of state distance providers must be licensed in the State of Montana and enrolled in Montana Healthcare Programs in order to provide telemedicine services to Montana Healthcare Programs members.

Which state is known to be the most legally restrictive for telemedicine? ›

The most restrictive State for Telehealth: Massachusetts

Massachusetts doesn't have a formal Medicaid reimbursem*nt policy for fee-for-service medical care through telehealth.

Is Teladoc available in all 50 states? ›

Where can I use Teladoc? Every state in the U.S. allows Teladoc. When you contact Teladoc, you'll be connected with a doctor licensed to practice in the state you're calling from. Teladoc doesn't operate outside of the United States.

Does Oregon allow telehealth across state lines? ›

A Telemedicine status Oregon license allows an out-of-state physician (MD/DO/DPM) or physician assistant (PA) who practices entirely outside of Oregon to provide care to patients located in Oregon via telemedicine.

Do I need a VPN for telehealth? ›

Telehealth and VPN

As such, connecting to a VPN provides the most secure connection and prevents even the most advanced hacker from accessing data.

Is there a difference between telehealth and telemedicine? ›

While telemedicine refers specifically to remote clinical services, telehealth can refer to remote non-clinical services such as provider training, continuing medical education or public health education, administrative meetings, and electronic information sharing to facilitate and support assessment, diagnosis, ...

What are the disadvantages of telemedicine? ›

Disadvantages include a lack of access to technology, a lack of technical literacy, the cost of telehealth for low-income people, and privacy concerns. There are also limitations to the types of conditions that telehealth can and cannot treat.

Does a phone call count as telehealth? ›

A real-time interaction between a patient and health care provider that is conducted solely via audio (e.g., telephone, internet call without video).

Does Oregon allow out-of-state telehealth? ›

An Active status licensee does not need a second, separate Oregon license to practice telemedicine. A Telemedicine status Oregon license allows an out-of-state physician (MD/DO/DPM) or physician assistant (PA) who practices entirely outside of Oregon to provide care to patients located in Oregon via telemedicine.

Does Maryland allow telehealth across state lines? ›

For example, most states, including Maryland, require a provider to be licensed in the state where telehealth services are delivered; some states also require providers practicing telehealth across state lines to have a valid license in the state where the patient is located.

Does Hawaii allow out-of-state telehealth? ›

There are no restrictions on which healthcare providers can practice telehealth in Hawaii. The practitioner must possess a valid license for providing medical services in the State of Hawaii, even if they are not based there.

Can I prescribe for myself in Washington state? ›

General Prescribing Limitations

Providers may prescribe non-controlled substances for themselves. Although permitted, it is not recommended that they prescribe controlled or non-controlled substances for family members without a provider/patient relationship.

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